چگونه امداد خودرو بخواهیم؟ | How to Request Roadside Assistance
Breaking down on the road — whether on a busy Tehran highway or a remote rural route — is stressful and potentially dangerous. Knowing exactly how to request roadside assistance quickly and correctly can make the difference between a minor inconvenience and a serious safety incident. This guide walks you through every step.
مرحله ۱: ایمن بمانید | Step 1 — Secure Your Safety First
Before reaching for your phone, take immediate steps to protect yourself and other road users:
- Move to the shoulder if your vehicle is still mobile — get as far off the traffic lane as possible.
- Turn on your hazard lights immediately, regardless of time of day.
- Exit carefully from the side away from traffic and stand behind the safety barrier if one is present.
- Place warning triangles at least 30–50 metres behind your vehicle to alert approaching drivers.
مرحله ۲: موقعیت خود را بشناسید | Step 2 — Know Your Location
Emergency dispatchers need your exact location to send help efficiently. Here's how to identify where you are:
- Look for kilometre markers on the roadside — these are posted on major highways throughout Iran.
- Note the nearest city, town, or major junction.
- Use your smartphone's GPS — apps like Google Maps or Neshan can share your precise coordinates.
- Note which direction you were travelling (e.g., Tehran to Karaj, or northbound on Chamran Expressway).
مرحله ۳: تماس با امداد | Step 3 — Make the Call
In Iran, several organisations provide roadside assistance. The most important contact numbers to know are:
| سرویس | Service | شماره | Number | توضیح | Notes |
|---|---|---|
| اورژانس | Emergency Services | 115 | Medical emergencies on the road |
| پلیس راه | Traffic Police | 110 | Accidents, road hazards |
| آتشنشانی | Fire Department | 125 | Vehicle fires, fuel leaks |
| امداد خودرو | Auto Assistance (e.g., IranAssist, club members) | سازمان مربوطه | Per your provider | Check your insurance or club membership |
مرحله ۴: اطلاعاتی که باید بدهید | Step 4 — What to Tell the Dispatcher
When you get through to assistance, be ready to provide:
- Your full name and contact phone number
- Your exact location (road name, kilometre marker, landmarks)
- A description of your vehicle (make, model, colour, licence plate)
- Nature of the problem (flat tyre, engine failure, accident, fuel issue)
- Number of people with you, especially if any are injured or vulnerable
مرحله ۵: در انتظار کمک | Step 5 — While You Wait
Once help is on the way, stay safe by remaining behind the barrier or well off the road. Keep your hazard lights on and do not sit inside your vehicle if it is on a busy lane. Keep children and elderly passengers comfortable and away from the roadway. If it is night, stay visible — use a torch or reflective vest if you have one.
نکته نهایی | Final Tip
The best preparation is before a breakdown happens. Save emergency numbers in your phone, carry a basic emergency kit, and check your vehicle's condition regularly. Being prepared means you can act calmly and quickly when it matters most.